Healthcare providers faced significant difficulties managing and exchanging medical images due to incompatible formats and legacy systems. Converting images between standard formats like JPEG and specialized medical formats like DICOM was time-consuming, error-prone, and often required multiple manual steps.
These inefficiencies led to delays in diagnosis, increased operational costs, and hindered collaboration between departments and external specialists. Additionally, strict compliance and data security standards demanded a reliable, automated solution to handle sensitive patient data without compromising image quality or integrity.
The urgent need was for a streamlined, accurate, and secure image conversion application that could integrate smoothly with existing healthcare IT systems and support the demanding workflow of medical professionals.
Completed Projects Across Globe
Satisfied Clients
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
OVNTech do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- Reduced image processing time by 70%, speeding up diagnosis
- Enhanced interoperability between hospital systems and external specialists
- Maintained full compliance with healthcare data security standards
- User satisfaction rating above 95% among radiologists and technicians
- Scalable solution supporting multi-department and multi-location use
- Significant reduction in manual workload and operational errors
