1. Introduction

This Cancellation & Refund Policy ("Policy") governs cancellations and refunds for services provided by OVN Technologies ("we", "us", "our", or "the Company") to its clients ("you", "your", or "the Client"). By engaging our services or making a payment to us, you acknowledge that you have read, understood, and agreed to this Policy.

As we primarily deal in digital services and solutions, the terms below reflect the nature of such work, where effort, time, and resources are often committed upfront and are non-recoverable once delivered.

2. Scope of Services

This Policy applies to digital services offered by OVN Technologies, which may include (but are not limited to) web development, software development, application development, digital marketing, design services, hosting, domain registration, third-party subscriptions, and related technology services.

3. No Refund for Completed Work

This includes, but is not limited to:

• Completed or delivered projects, designs, code, or digital assets.
• Services rendered up to the point of a cancellation request.
• Any milestone that has been marked as delivered and/or approved.

4. Refund of Advance Payment (Service Failure)

In the event that OVN Technologies is unable to provide the agreed-upon services, the advance amount paid by the Client may be refunded, subject to the following deductions:

• Any charges, fees, or costs already incurred toward the service.
• Any purchases made on the Client's behalf for the service (for example: domains, hosting, licenses, third-party tools, subscriptions, or plugins).
• Any work already completed up to the point of cancellation.

The remaining balance, after such deductions, will be refunded to the Client within 7 (seven) working days from the date the refund is approved.

5. Cancellation by the Client

If the Client wishes to cancel an ongoing service or project:

• The cancellation request must be submitted in writing to support@ovntech.com.
• Charges will apply for all work completed and any purchases or third-party costs incurred up to the date of cancellation.
• Any advance amount remaining after such deductions will be refunded in accordance with Section 4.
• Work that has already been completed and delivered is non-refundable, as outlined in Section 3.

6. Non-Refundable Items

The following are strictly non-refundable under any circumstances:

• Domain registrations and renewals.
• Hosting fees and server costs.
• Third-party licenses, subscriptions, tools, and plugins purchased for the project.
• Any setup, onboarding, or transaction/gateway fees.
• Completed and delivered digital services.

7. Refund Process

To request a refund where eligible:

1. Send a written request to support@ovntech.com with your name, project/invoice details, and reason for the request.
2. Our team will review the request and confirm the eligible refund amount after applicable deductions.
3. Approved refunds will be processed within 7 (seven) working days to the original payment method, unless otherwise agreed.
4. The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

8. Changes to This Policy

OVN Technologies reserves the right to modify, amend, or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy. We encourage Clients to review this Policy periodically.

9. Contact Us

For any questions regarding cancellations or refunds, please contact us: