Application support
L2/L3 engineering support for business-critical applications with agreed response times.
Overview
Beyond delivery, we provide managed engineering services that keep your platforms secure, performant, and continuously improved. Our teams operate as an extension of your engineering organization.
Related capabilities live on our capabilities page. To scope an engagement, book a consultation.
Key Benefits
- 24/7 platform monitoring
- Proactive incident management
- Continuous improvement cycles
- SLA-backed support models
What We Deliver
Operations that keep platforms earning their keep
Managed technology services — monitoring, incident response, application support, and continuous improvement — so the systems we (or others) built stay reliable after launch.
Platform monitoring
Metrics, logs, and traces with alerts that mean something — not a wall of noise.
Incident management
On-call, war-room discipline, and post-incident reviews that produce fixes, not blame.
Performance & cost
Ongoing tuning of latency, error rates, and cloud spend.
Security operations
Patch cadence, dependency updates, and response support aligned with your security team.
Continuous improvement
A monthly engineering backlog so the platform gets better, not just kept alive.
Industry Use Cases
Managed services for systems that cannot go dark
We run support models for customer, clinical, financial, and operational platforms.
Delivery Model
A runbook before we take the pager
We do not accept a platform we cannot observe. Transition includes documentation, access, and a joint incident exercise.
- 01
Assess & transition
Architecture, access, SLOs, and the first 90 days of known risk.
- 02
Instrument
Close monitoring gaps and agree alert policies with your teams.
- 03
Run the service
Stand-up, incidents, and a shared channel with named engineers.
- 04
Improve
Monthly reliability and cost reviews with a funded improvement backlog.
Platforms & Stack
We operate what you already run
Support covers the clouds, runtimes, and observability tools in your estate — we do not force a rip-and-replace to take the pager.
See the broader engineering bench on our capabilities page, or talk through a consultation.
- AWS
- Azure
- Kubernetes
- Datadog / Grafana
- PagerDuty
- ITSM (Jira / ServiceNow)
- GitHub / Azure DevOps
- Postgres / SQL
- Redis
- CDN / WAF
- Identity providers
- SIEM handoff
FAQ
Frequently asked questions about managed services
For leaders who need production support without growing headcount overnight.
What SLAs do you offer?
Response and restore targets are agreed per service class. We do not quote a single SLA that pretends every system is equal.
Do you only support systems you built?
No. We take over well-documented platforms after a transition. We will not accept a system we cannot observe.
How does on-call work?
Named engineers, a shared channel, and a runbook. Escalation into your security or vendor teams is defined before we take the pager.
Is this just ticket handling?
No. The retainer includes a monthly improvement backlog — reliability, cost, and debt — not only incident closure.
Can you cover follow-the-sun hours?
Yes, for platforms that need it. Coverage windows are priced from the actual operating hours, not a default 24/7 sticker.
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